IT Infrastructure Consulting

Networks and datacenters,
engineered to stay up.

Hieroglyph LLC designs, migrates, and maintains the connectivity, cloud, and datacenter infrastructure that businesses depend on — with the change discipline and rollback planning that keep production running.

  • 24/7Outage response & failover
  • Multi-regionVPN & redundancy design
  • SLA-awareMaintenance & cutovers
Hieroglyph mark composed of networking infrastructure — routers, switches, servers and cloud nodes

100% US-based technical talent. We only hire and deploy US-based engineers — your infrastructure stays in trusted, domestic hands.

What we do

Full-stack infrastructure expertise

From the edge circuit to the hypervisor to the alert that wakes someone up — Hieroglyph covers the whole path.

Networking & Connectivity

WAN/LAN routing and BGP, site-to-site and client VPNs (IPsec), and resilient multi-region failover design.

  • VyOS open-source routing & firewalling
  • Cisco / Juniper → VyOS & OPNsense conversions
  • Firewalls — Palo Alto, OPNsense, Cisco/Juniper SRX
  • Load balancing (F5 BIG-IP) & tandem monitoring
  • Cradlepoint cellular failover & site connectivity
  • Equinix cross-connects & Lumen fiber cutovers

Cloud & Virtualization

AWS operations plus VMware and Proxmox environments run and migrated with minimal disruption.

  • AWS — EC2, Control Tower, Organizations, NAT, VPN, EIP hygiene
  • Proxmox VE & VMware vSphere / ESXi administration
  • VMware → Proxmox conversions
  • SAN → Ceph storage migrations
  • Storage migration — Compellent → PowerStore, vMotion

Monitoring & Alerting

Visibility you can trust, tuned so the right alerts fire and the noise doesn't.

  • Zabbix triggers, templates & flapping detection
  • Grafana dashboards
  • Opsgenie on-call integration
  • Threshold tuning & alert hygiene

Infrastructure Operations

Disciplined change management for the work that can't afford a surprise.

  • Datacenter decommissioning & hardware retirement
  • Equinix cage & compliance management
  • Asset, EIP & IP tracking, unused-resource cleanup
  • Backout plans, maintenance windows & post-change validation

Hardware & Systems

Hands-on server and network hardware support, from iDRAC to the console cable.

  • Dell server troubleshooting — memory, NICs, iDRAC
  • Router/switch configuration (Cisco IOS)
  • PDU management & GUI access
  • Legacy-system maintenance & driver updates

Automation & Response

Faster resolution and less toil through scripting and clear operational habits.

  • Outage troubleshooting — connectivity & VPN drops
  • Scripting for alerts, cleanups & repetitive tasks
  • Root cause analysis & detailed documentation
  • Vendor coordination — Equinix, Palo Alto, AWS, NTT, Lumen

AI & Automation

AI that automates the busywork

We put both local and cloud AI to work — automating repetitive operations, accelerating troubleshooting and documentation, and augmenting your team's productivity. The right model for each job, private where it needs to be.

☁️ Cloud AI
  • ClaudeAnthropic
  • GrokxAI
  • GeminiGoogle
  • ChatGPTOpenAI
🔒 Local AI
  • OllamaSelf-hosted & private
  • vLLMHigh-throughput inference

Process automation

Scripts, runbooks, and workflows that take repetitive operational toil off your team's plate — from alert triage to routine cleanups.

Productivity augmentation

AI-assisted troubleshooting, root cause analysis, and documentation so problems get solved and written up faster.

Private, on-prem AI

We're experts at specifying, building, and deploying the on-prem hardware — GPU servers and all — to run local models with Ollama or vLLM, keeping sensitive data in-house. Cloud assistants handle the heavy lifting when it makes sense.

How we work

Change management that respects production

Infrastructure work carries risk. Hieroglyph reduces it with the process discipline that keeps critical systems available — every change planned, reversible, and validated.

  • Risk assessment & rollback planning before every change
  • SLA-aware execution within agreed maintenance windows
  • Post-change validation and detailed documentation
  • Root cause analysis with clear, traceable commentary in Jira
  • Compliance & security awareness (PCI, PII contexts)
  • Straightforward stakeholder communication

Open source first

Powerful infrastructure on open foundations

We build on open-source technology wherever it fits — Linux at the core, Proxmox for virtualization, Ceph for scale-out storage, Zabbix and Grafana for visibility, VyOS and OPNsense on the edge, and local AI with Ollama. The result: transparency, control, and freedom from vendor lock-in, without giving up enterprise reliability.

  • No vendor lock-in — open standards you own
  • Self-hosted & private — including local AI that keeps your data in-house
  • Cost-effective — no per-seat licensing surprises
  • Community-hardened — transparent, battle-tested code
🐧LinuxServers & core infrastructure
🖴Proxmox VEVirtualization & clustering
🗄️CephScale-out storage
📡ZabbixMonitoring & alerting
📊GrafanaDashboards & visualization
🛡️OPNsenseOpen-source firewalling
🧭VyOSOpen-source routing
🤖OllamaSelf-hosted, local AI

Technologies & platforms

Vendors and tools we work in daily

Let's talk about your infrastructure.

Whether it's a circuit cutover, a cloud migration, or steadier monitoring — Hieroglyph LLC can help.